At The Equator Corp. we take great pride in our reputation for quality, service, and excellent value. If for any reason you are not fully satisfied with your purchase, you may receive a refund or exchange within 30 days from your original purchase date. The item (s) must be returned in a new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached. All returns are subject to inspection prior to refunding. We do not issue shipping labels for returns or exchanges. If the return item(s) pass the inspection, a full refund will be provided and your account credited within 7 to 14 days of receipt to the original form of payment. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the sane form as was utilized for payment and your financial institution may take longer to reflect the transaction. Initial shipping and handling fees are not refundable. If the item(s) is damage, missing hangtags, or has passed the policy return window, we reserve the right to refuse a refund. Items that are on special sale or clearance are not subject to any exchange or return, those items are final sale.
Please ship the return item(s) to:
Attn: The Equator Corp.
Returns 2625 N. Hiatus Rd. Cooper City, Fl. 33026 All return shipping charges must be pre-paid.
We recommend that all returned shipment items be sent to us using a trackable shipping method. You may use any carrier you wish. The Equator Corp. is not responsible for lost, stolen, damaged, mishandled packages. All shipping charges are the costumer’s responsibility. Due to Health Regulations we cannot accept returns on any items that have been worn, washed, dried, soiled, stained or covered in pet hair. We will also refuse returns that have odor such as smoke or perfume
Business days are Monday-Friday, excluding Federal Holidays within the United States. For in-stock items, please allow 1-3 business days for processing the order and packaging. Orders received on Holidays and/or weekends will ship the following business day. Please note that on occasion such as during holidays, there may be a slight delay in processing time.
The Equator Corp. only delivers to addresses in mainland United States. Shipping is not available to P.O. Boxes and APO/FPO addresses. We do not offer international shipping.
We handle a FLAT RATE OF $7.00 for all orders
The order will be shipped via standard service. You may track the delivery of your order by using the tracking number provided by USPS. Tracking number will be displayed on the shipping confirmation email that you receive as soon as the order leaves our warehouse.
The Equator Corp. is not responsible for lost, stolen or damage shipment during transit: therefore all lost or damaged shipments must be reported to USPS directly as soon as possible.